Shipping & Delivery

WHEN WILL MY ORDER BE PROCESSED?

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and colour because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.Orders will be processed within 1-2 business days of ordering and be shipped the next day after the processing day.Please allow extra time for your order to be processed during holidays and sale seasons.

SHIPPING CONFIRMATION & TRACKING

A shipping confirmation will be emailed to you as soon as your order has been shipped out, which will allow you to track the status of your shipment.

You may track your order via the Tracking Platform 17Track >> https://www.17track.net/enAs the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

DELIVERY

The delivery time will normally take around 7-14 business days with a valid tracking number.Please allow extra time for your order to be delivered during holidays and sale seasons.Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.Depending on your area location, most orders will be delivered by your local post service or a courier service.If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.Note: Affected by Covid-19, there will be some delay on the delivery time.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Greatest Store.For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are solely responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country or destination.

FOREIGN TRANSACTION FEES

All the transactions will be handled in US Dollars (USD) through PayPal or Stripe on this website. All the prices may show in your local currency, but it will be converted to USD when you are paying.If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you.For further details of foreign transaction fees, please contact your bank directly.

FOREIGN TRANSACTION FEES

If you need to change or cancel your order, please contact us immediately. We usually process and ship out orders quickly within 24 hours. Once our warehouse has already processed your order, then we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be cancelled.